Privacy Policy
1. Introduction
Intraflow Pty Ltd (“Intraflow”, “we”, “us”, “our”) provides Information Technology (“IT”) services, artificial intelligence “AI” automation, and AI-enabled solutions using both in-house tools and Third Party platforms (including, but not limited to, OpenAI/ChatGPT, Google, Monday.com, etc).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, products, or services, you agree to this Privacy Policy.
2. The Types of Information We Collect
We collect personal information that is reasonably necessary for our business activities, including:
2.1 Information you provide directly
-
Name
-
Contact details (email, phone number)
-
Business details
-
Enquiries or messages submitted through our contact forms
-
Information provided during discovery calls, onboarding or ongoing support
-
Documents uploaded for consultation or project purposes
2.2 Information collected automatically
When you use our website or digital tools, we automatically collect:
-
IP address
-
Device information
-
Browser type
-
Usage statistics
-
Cookies and analytics data
2.3 Information entered into AI systems
If you provide data for AI-related services, we may process:
-
Business workflows
-
Operational data
-
Instructions, prompts or text content
-
Information used to train or customise AI models
We will never intentionally input personal or sensitive data into any Third Party AI system without your direction or consent.
3. How We Collect Personal Information
We collect information through:
-
Our website forms
-
Email and phone communication
-
Customer onboarding processes
-
Consultations and project interactions
-
Analytics tools such as, but not limited to, Google Analytics
-
Third Party AI platforms where you instruct us to process data
4. How We Use Personal Information
We use your personal information to:
-
Provide our IT and AI services
-
Respond to enquiries
-
Perform project scoping and delivery
-
Develop and implement AI automation solutions
-
Improve our website and services
-
Send updates, offers or marketing (you may unsubscribe at any time)
-
Comply with legal obligations
5. Use of Third Party AI Platforms
We use Third Party AI platforms (including OpenAI’s ChatGPT and similar tools) to assist with building and delivering our services. We take reasonable steps to ensure:
-
No unnecessary personal information is provided to AI systems
-
Data is processed in accordance with customer instructions
-
Systems are used securely and ethically
Where you provide us with data to be used inside Third Party AI tools, you acknowledge and consent to this processing.
6. Disclosure of Personal Information
We may disclose your personal information to:
-
Service providers assisting with our operations
-
Third Party AI platforms (when required for service delivery)
-
Cloud hosting providers
-
Legal or regulatory bodies (only if legally required)
We do not sell personal information.
Some Third Party providers may operate overseas (including the United States). Where this occurs, we take reasonable steps to ensure data is handled securely.
7. Data Security
We use technical and organisational measures to protect personal information, including:
-
Secure servers
-
Encrypted communication channels
-
Access control
-
Data minimisation
However, no method of transmission over the internet is completely secure. By engaging and utilising our services, using use of Third Party AI services you acknowledge and understand that your data may not be 100% protected at all times.
8. Access and Correction
You may request access to, or correction of, your personal information by contacting us at:
We will respond within a reasonable timeframe.
9. Website Cookies and Analytics
We use cookies to:
-
Improve website functionality
-
Analyse user behaviour
-
Support marketing and advertising
You may disable cookies in your browser, although this may impact website functionality.
10. Marketing Communications
We may send you marketing communications if you have provided consent or if it is permitted under the Spam Act 2003.
You can unsubscribe at any time.
11. Complaints
If you feel your privacy has been breached, please contact us:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Last revised: January 2026
Intraflow Pty Ltd (ABN: 54 692 507 921)