Step 1: Discovery
Step 1: Discovery
Our work always starts with Discovery.
This is where we sit down with you and get a clear picture of how your business actually runs, not how it looks on a slide.
We do this through:
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A discovery call
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A more in-depth consultation (if needed)
It’s not a generic checklist – it’s a real conversation about:
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Your challenges
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Your workflows
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Your goals
The aim is to spot where AI and automation can make the biggest difference.
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What we do in this stage
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Deep-dive consultation
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We listen to your pain points
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We ask focused questions about how things are done today
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We map out your key processes in simple terms
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Needs & goals analysis
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Together, we identify your main bottlenecks
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We define clear objectives such as:
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Reducing manual data entry
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Speeding up response times
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Improving visibility over work in progress
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Automation opportunity mapping
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Our team highlights specific areas where AI and automation can:
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Save time
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Reduce costs
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Improve accuracy
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Remove unnecessary manual steps
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What you can expect
By the end of the Discovery stage, you will have:
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A clear understanding of the solutions available
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A shared vision with Intraflow on what we’re aiming to fix
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A short written brief that includes:
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The key opportunities we’ve identified
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A simple roadmap for how AI can be used to address them
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This becomes the foundation for everything that follows, so you know exactly what’s coming next and how it connects back to your business goals.
Step 2: Build
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Once we understand your needs, we move into Build – this is where your custom AI system is actually created.
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There are no templates and no generic shortcuts.
We design a solution that:
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Mirrors how your business already works
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Integrates with the tools you already use
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Targets the specific problems we uncovered in Discovery
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What we do in this stage
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Custom solution design
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An AI model to process and structure data
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A chatbot or virtual assistant for customers or staff
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Smart workflows that connect your apps and move work between them
Everything is built to match your workflows, not the other way around.
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We design the overall system around your operations. Depending on your needs, this might include:
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Iterative development with your input
You’re not kept in the dark.-
We share regular updates and quick demos
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You give feedback on how it looks and behaves
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We adjust the system so it feels natural for your team to use
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Seamless integration into your stack
We connect the new AI system to your existing tools, such as:-
CRM
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Databases
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Task or project management tools
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Communication platforms
The aim is minimal disruption – you don’t have to rebuild your whole setup. The AI fits into your environment.
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Quality testing before launch
Before anything goes live, we test it thoroughly in a safe environment.-
We run real-world scenarios and edge cases
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We check reliability, accuracy, and performance
So when it’s turned on, it behaves the way you expect.
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What you can expect
During the Build stage:
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You’ll have clear visibility on progress
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You may get a prototype or early version to try
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You’ll know what’s being built and why
By the end of this phase:
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Your AI solution is fully developed and tested
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It meets the standards we agreed on
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And it’s ready to roll out as a system that genuinely solves the problems we identified in Step 1 – built specifically for your business.
Step 2: Build
Step 3: Launch & Support
Step 3: Launch & Support
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Once your solution is built and tested, we move into Launch & Support.
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This is where we:
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Turn the system on in your live environment
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Help your team start using it confidently
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Stay involved to monitor, support and improve it over time
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We plan the launch around your schedule so there’s minimal disruption.
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What we do in this stage
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Smooth launch into your live environment
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We deploy the AI system into your real workflows
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We closely monitor how it’s performing in the first days and weeks
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If any small tweaks are needed, we adjust quickly so your operations keep running smoothly
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Team onboarding & training
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We run training sessions for your staff
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Provide simple documentation and user guides
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Show your team how to use the system day-to-day and how to get the most value from it
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Answer questions and build confidence so the new tools feel like an upgrade, not a burden
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Real-time support
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If you hit an issue, have a question, or spot a new use-case, you can reach us
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We’re available to help with:
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Troubleshooting
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Small changes
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Guidance or feedback
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You’re never left alone with the system – especially in those crucial early days
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Performance monitoring
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We track how the AI is performing using clear metrics, such as:
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Speed
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Accuracy
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Throughput
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Impact on key KPIs
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We can set up dashboards or send regular reports
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This makes the value visible and helps us catch any issues early
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Continuous optimisation
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As your business changes, we refine the system
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If volumes increase, services change, or new tools are added, we adjust the workflows and models to match
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We also roll out improvements as the underlying AI technology gets better, so your solution doesn’t fall behind
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What you can expect
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After launch, you have:
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A fully operational AI-powered workflow running in your business
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A team that understands how to use it
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And Intraflow as an ongoing partner, not just a one-off supplier
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We schedule regular check-ins (for example, quarterly reviews) to:
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Discuss performance and results
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Identify new opportunities or features
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Plan any next steps
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Our goal isn’t just to hand over a system and walk away.
It’s to make sure you get long-term success and real return on investment, with a partner who keeps your automation evolving as your business grows.
